JackpotJoy Online Casino Review

JackpotJoy is one of those online casinos you may have seen advertised on TV, with their celebrity endorsement from Paddy McGuinness. 

JackpotJoy Bingo was the big draw after it won Egaming Review Magazine’s Bingo Operator of the Year award in 2007, and also won the Which Bingo Site of the Year award in 2010, but they also have a great selection of Video Slots, Progressive Slots, Casino games, instant win Scratch Cards, and even some free-to-play games with cash prizes.

This site is operated by Profitable Play Ltd, part of the Gamesy Group, who are fully licensed and regulated by the United Kingdom Gambling Commission, the Gibraltar Government, and the Gibraltar Gambling Commissioner. 

This operator also runs StarSpins, an online casino with an emphasis on Video Slots. It’s well worth checking out, too.

The games here are powered by software from Gamesys, NetEnt, WagerWorks, and Williams Interactive. 

These are all big names in the industry so you can be sure of a great selection of games. You can expect fair, high-quality games here.

After logging on to JackpotJoy, you’re given the option of Bingo, Slots, Casino, Instants, and Free in the header menu. 

The games are very generally categorised in each section but are laid out in a full-screen grid fashion with large thumbnails, so navigation can be quite difficult. 

There is also no search bar, so finding the game you’re looking for can be quite difficult. A sidebar menu with theme categories and a search bar would be a very welcome addition here.

Aside from those minor gripes, the game selection is actually excellent. Let’s take a look at those now.

 

The ‘Slot’ option from the header menu displays all the Video Slots available here. There are over 100 of them.

 

Some games worth checking out would be

 

● Asgardian Stones

● Family Fortunes

● Blood Suckers

● The Cheshire Cat

● Da Vinci Diamonds

● Cleopatra

● Double Bubble

● Family Guy

● Ghostbusters Triple Slime

● Harley Davidson Freedom Tour

● Inspector Gadget

● Queen of the Tree Folk

● Ted

● Wizard of Oz

● Nuts and Bolts

 

Hovering over each thumbnail will give you the ‘Play Now’ or ‘More Info’ options. Clicking ‘More Info’ will display a full introduction to the game with minimum and maximum bet sizes, paylines, features, jackpot, etc, as well as how to play. There is also the ‘Demo’ button here to start the game in free-to-play mode.

The five Progressive Jackpot slots are hidden amongst the regular Video Slots, so they’re quite hard to find. They can be identified by the current jackpot, which is displayed at the bottom of the thumbnail. 

● Deal or No Deal

● Wonderland

● Double Bubble Jackpot

● Tiki Island Jackpot

● Tiki Temple

Deal or No Deal and Wonderland are particularly lucrative, with both jackpots regularly reaching the high six figures. Unlike a lot of online casinos, this one allows you to play their Progressive Slots in demo mode.

 

There is a small selection of Card and Table games available at JackpotJoy by clicking the ‘Casino’ option in the header menu.

 

Vegas Downtown, Vegas Strip, Classic MultiHand, Atlantic City, and Single Deck variations are available.

 

Classic High Stakes, European, Splendide, and High Stakes Splendide are the Roulette options.

 

Ultimate Video Poker, Pai Gow, and Caribbean Stud are the only Poker options here.

 

N/A

 

Hi-Lo, Baccarat, and Keno are also available here, and clicking Bingo in the main header menu will take you to the JackpotJoy Bingo section, with 15 games currently available.

Clicking ‘Instants’ in the header menu will display the six Scratch and Instant Win games, and clicking ‘Free’ will bring up the three free-to-play prize games. 

If you have deposited at least £10 in your account and wagered £2 in the last 7 days, you are eligible to play the free games, with prizes up to £750 to be won. This is a big plus of playing here.

 

The Live Dealer games are also found under the Casino header. The options are: 

 

● Roulette (£1 - £25,000)

● Blackjack (£1 - £5000)

● Baccarat (£1 - £2000)

● Dragon Tiger (£1 - £5000)

● Three Card Poker (£1 - £2210)

● Ultimate Texas Hold ‘Em (£0.50 - £2000)

● Dream Catcher (£0.10 - £500)

● Casino Hold ‘Em (£1 - £1000)

 

Although there is no ‘Poker Tournament’ section at JackpotJoy, playing ‘Ultimate Texas Hold ‘Em’ with a live dealer is a close second. With games starting from just 10p per bet it’s a great way to bring the excitement of a real casino into your own front room.

JackpotJoy does have a VIP program, but information about it is difficult to come by.

You can click on the ‘Menu’ button on the top left of the screen and select VIP, but this just displays a blank page! Hopefully, JackpotJoy will rectify this situation soon.

JackpotJoy uses the incredibly secure SSL encrypted connection, which ensures that your bank details, personal information, and passwords are safely locked away. You can check that at any time by looking for the “HTTPS://” at the start of the web address.

 

JackpotJoy also has valid gaming licenses from the Gibraltar Gambling Commissioner and the United Kingdom Gambling Commission, both of which are governed by the 2005 Gambling Act. 

This is a safe, secure online casino. There’s no question about that.

The JackpotJoy mobile website has all their most popular Slots, Progressive Slots, Casino games, and Live Dealer games, as well as their award-winning Bingo; all perfectly optimised no matter what mobile device you’re using. 

The only issue would be the layout; all the games are displayed on a single page which you must scroll through, and with no search bar it is quite a task to find any specific game.

 

There is also the JackpotJoy Casino app which is free to download on both iOS and Android. If offers a more user-friendly experience with an improved layout, sharper graphics, and increased functionality for your specific device.

Clicking the Help and FAQ tab in the footer menu will open a new window with the Customer Support options and Contact Us section.

 

JackpotJoy only gives you the option to send a contact form email in the Contact Us section but a quick web search brings up support@jackpotjoy.com as their email address. 

Expect a reply within one business day, although some players have complained that responses can take up to three days, which would be rather disappointing.

 

The JackpotJoy ‘Live Chat’ is also available here, and with 24/7 opening hours, there will always be someone waiting to answer your queries.

 

0800 458 0770 is listed as the JackpotJoy freephone number, and their telephone operatives are also available 24/7 should you require them at any time of the day or night.

Visa Debit, Visa Electron, Visa, MasterCard, PayPal, Paysafe Card.

Visa Debit, Visa Electron, Visa, MasterCard, Bank Transfer, PayPal, Paysafe Card.

All withdrawals will usually be processed by JackpotJoy within four hours. However, it may take up to 24 hours to fully clear. 

Following that, PayPal and PaySafe will be paid out almost immediately; Debit Cards will take 1-3 working days, Credit Cards 2-3 days, Bank Transfer 2-5 working days.

 

There are a few deposit and withdrawal stipulations:

If you can forgive the poor categorisation of the games and the super-cheesy celebrity endorsements, then JackpotJoy is an impressive casino. 

They don’t have a massive selection when it comes to Table and Casino games, but they have just enough to keep the majority of gamers happy. Poker, Blackjack, Roulette, and Baccarat are all available in both Video and Live Dealer forms, and the free-to-play games are a very nice addition. 

The multi-award-winning Bingo section will always be their breadwinner, but overall JackpotJoy is well above average online casino. We suggest checking it out for yourself to see if it’s right for you.